Frequently Asked Questions

Q1- Which areas does Carolines Castles deliver to?

Carolines Castles delivers to Bexley and the surrounding areas of Dartford and Bromley. Please see our 'Delivery Area' tab on the main page for a comprehensive list

Q2 - What age group is the equipment for?

As a general rule play park and soft play is intended for ages 0-5 year olds. Children's bouncy castles up to 12 years old and Adult bouncy castles for all ages. Each product item will state suitable ages

Q3 - How long is the hire period?

For home bookings we deliver between 7am and 11:30am and start collecting from 5:30pm till 8:00pm. Same day Adult bookings are collected from 6:00pm to 8:30pm with an option to hire overnight for an additional £30. For Venue or Hall hire we are able to tailor our service and you will be requested to provide arrival and collection time on the booking form

Q4 - Do you offer overnight hire?

Yes, some of our inflatable’s can be kept overnight for an additional £30. This can only be arranged at booking. You will be responsible for the safekeeping of our inflatable and other equipment.

Q5 - Are you insured?

Yes, we have Public Liability Insurance to the sum of 5M

Q6 - Can I hire an inflatable and put it on concrete?

Yes, however, an additional £25 charge will be added to provide necessary ground sheets, safety mats and weights

Q7 - Do you provide shower covers?

Most of our inflatables / bouncy castles have a sewn on shower cover. Each product will state if it comes with a shower cover

Q8 - What happens if it is raining on the morning of my hire?

Carolines Castles allows you to phone and cancel your booking free of charge on the morning of hire, prior to the driver arriving. Or if you go ahead with your hire we are not responsible for the weather

Q9 - Can I cancel my booking if I change my mind?

Cancellations on single bouncy castle bookings are free of charge up to 24 hours prior to hire date. After this there is a cancellation fee. For multiple and/or event bookings cancellations are free of charge up 3 days before the booking date. After this there is a cancellation fee of Half the amount.

Q10 - My garden is on a slope, can i still hire?

We are able to cater for gardens with a small gradient

Q11 - How long does set up take?

We are able to set up within 20 minutes. Similarly we need 20 minutes to pack up once the party is finished

Q12 - Do you deliver to public houses?

unfortunately we cannot facilitate bookings to public houses as a PL insurance does not cover it

Q13 - Can I hire multiple products for a school inflatable day, event or venue?

Yes, we have lots of experience catering for such events. Please contact us with desired items and event details and we will be able to give a discounted price. We will require a deposit or full payment when ordering numerous inflatables. We can provide safety and user information for your staff manning events

Q14 - How do I pay?

For single inflatable hire payment is made by cash on delivery. Multiple product hire will require a deposit

Q15 - How do I book?

Decide on the product you want and check it is available via the live online availability tool. Then click book online and follow the simple instructions. Email confirmation will be sent once you have submitted the details. Please check you receive this. Alternatively you can call and place a booking over the phone however we do prefer if you are able to use the online booking form due to ease and quickness

Q16 - What is included in my booking?

Chosen inflatable, delivery, set up, collection, one groundsheet, electric blower, Extension lead up to 50m and one mat on specified inflatables

Q17 - What power does the Inflatable require?
The electrical blower supplied requires a 3 pin 13 amp socket (Ordinary household plug socket) or we can supply a generator/petrol blower at extra cost. Either of these must be requested at the time of booking.

Q18 - Can we plug two inflatables into one extension lead?
No. One lead is required for each inflatable.

Q19 - Do I need to make any preparations?

Yes. Ensure you have the correct cash on the morning of delivery. Have a clear access to where you want the equipment set up (Move any bins, rubbish or furniture that may be in the way as we require a trolley width of space). Clear any dog mess, rubble, trampolines, garden furniture, washing lines or poles. Cut down overhanging bushes or trees. This will enable quick set up and avoid refusal to set up

Q20 - Is there any reason that you will not be able to deliver?
We reserve the right not to deliver if we deem the requested site to be unsuitable. Please ensure all areas are completely free from garden debris and pet waste or a castle cleaning charge will be incurred. We also reserve right not to deliver in extreme weather conditions such as high winds over 24mph and Thunder & Lightening. Also another reason could be due to Council owed land.
If hiring an inflatable for use on council owned land we will need to see proof from the council they have granted permission. This applies to communal fields not private gardens.

Q21 - In the event the inflatable does not fit what happens?

Upon booking it is the hirers responsibility to ensure the chosen inflatable fits in the required space. If we arrive and the desired space is too small or unsuitable there will be a 50% cancellation charge. We still have to pay our staff and fuel costs as well as the lose we incur as the item could have been hired at full cost to another customer. Please ask for advice before booking if you are not sure

Q22 - What are your terms and conditions?

Please Click Here to view all T&C's. Upon booking you are required to confirm these have been read and agreed to

***Outdoor Hire season***

Please note we only hire inflatables for outside hires from Mid March - late September unless the weather is good. All bookings from October - February must be inside.